Identify the parties
List My Business Loans, the provider, broker, servicer, or representative involved.
Complaints and disputes
Complaints and Dispute Resolution
Report a marketplace or participating-provider concern with dates, names, communications, and the resolution requested. Preserve original records and avoid including unnecessary sensitive information in the first message.
Complaint record
Document the issue clearly
A factual timeline helps distinguish marketplace routing, provider underwriting, servicing, advertising, privacy, and communication concerns.
Build the timeline
Record dates, channels, statements, documents, payments, and actions in order.
State the issue
Describe what you believe was inaccurate, unauthorized, unfair, or unresolved.
Request a resolution
Explain the specific correction, explanation, contact stop, record review, or other outcome sought.
Evidence
Preserve original communications
- Emails, messages, call logs, and names of representatives
- Applications, authorizations, disclosures, and agreements
- Payment records, statements, and payoff information
- Screenshots or advertisements with dates and source
- Prior complaint numbers and responses
Do not alter documents or threaten to hide assets, reverse authorized transactions, or publish private information. Seek qualified legal advice for material legal disputes.
Urgent concerns
Act promptly on suspected fraud or unauthorized access
Contact the relevant financial institution or provider through a verified channel, protect accounts, preserve evidence, and use appropriate official reporting channels.
Submitting a complaint does not pause contractual payment or legal deadlines unless the responsible party confirms that in writing.