Application status
Understand where the marketplace handoff ended and which provider is responsible for the current review.
Borrower support
Borrower Support
Get help with marketplace questions, application handoffs, document requests, disclosures, privacy choices, complaints, and accessibility. For provider underwriting or account servicing, contact the identified provider directly.
Support paths
Route the question to the right place
Include the business name, date, provider name if known, and a concise description. Do not send unrequested sensitive information.
Document help
Verify the recipient, accepted file type, required date range, and secure upload method before sending records.
Complaints and disputes
Preserve communications and describe the issue, requested resolution, and provider involved.
Before contacting support
Prepare a useful support summary
- Name and contact information used in the request
- Approximate submission date and requested amount
- Provider or representative name, if known
- What happened, what you have already tried, and the requested next step
- Copies of non-sensitive communications or reference numbers when requested securely
Do not include passwords, verification codes, full account numbers, or full Social Security numbers in a general support message.
Contact
Send a clear description of the issue
Support can address marketplace matters and help identify the appropriate provider or policy channel.
Send a support message